Refund / Return Policy
At geroppomall, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally:
- Be unused and unworn
- Be in its original condition
- Have its original tags and packaging, where applicable
- Not be damaged, washed, altered, or otherwise used
How to Request a Return
Before sending anything back, please contact our customer service team:
Email: servicegeroppomall@outlook.com
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the item if it is damaged or defective
Our customer service team will provide return instructions after reviewing your request.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise caused by an error on our part, the customer may be responsible for the return shipping cost.
Please do not send products back without first contacting our customer service team.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photos of the item and packaging.
We will review the issue and provide an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.
If an item is non-returnable, this will be stated on the applicable product page or communicated by our customer service team.